Check out our Frequently Asked Questions below. If you still need help please contact us.

GENERAL QUESTIONS

Where are my photos stored?

Photos and Video are securely stored and powered by Photo Space for one year.

How long does shipping take?

CLIX is personalized and can take up to one week to process. Once it is processed then your order will ship and you will then receive tracking information.

How long are my photos & video stored for?

Your purchase will include up to one year of unlimited photo and video storage with your purchase. When one year is ending it is recommended that you download your gallery so you have it forever. Always back up your photos by downloading them.

What is included when I purchase a team pack or pack?

You receive a pack that is all connected to the same QR code This enables an entire team or party to all connect and share with one another during an event or season. You can upload and download photo and video for one year with unlimited storage that is included with your purchase.

Can I purchase more than one CLIX item in a year?

Yes. Each item with come with a new QR code and gallery so that with every new event or sports season you will have a brand new gallery. An example, fall basketball will have an entirely new gallery and QR code than spring soccer.

How does it work if I purchase a CLIX gift for someone?

The recipient will receive a QR code on their product when it arrives to scan and begin accessing their gallery to store their images or video for their birthday, baby, graduation, etc.

DO NOT click issue new QR code in your photo-sharing gallery.

If you click the issue new QR Code button once you in your photo-sharing gallery it will cause your current QR Code not to work anymore. This means your CLIX product will then no longer work and no refunds are issued. Do not click this button once inside your gallery.

What is CLIX used for?

CLIX is the perfect solution for sharing and connecting with each other for sports teams, weddings, bachelorette parties, bridal showers, new babies, first birthdays, dream vacations, graduation, senior photos, and much much more.

Is CLIX easy to use?

Yes. It is as simple as click the QR Code and then begin uploading. Anyone can use it. It does not require your guests to make any accounts or download any apps. Super easy!

Who can access my photos and videos?

You can choose to keep it private or anyone that you give a QR Code to can access your gallery and upload to it. The admin can delete anything from the desktop.

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